Last updated: 30 June 2026
Introduction
merry-branch ("we", "our", "us") is committed to protecting the privacy of our students and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable international privacy regulations where relevant.
Information We Collect
We may collect information about you in various ways:
Personal Information You Provide
- Name and contact details (email address, postal address)
- Account credentials for our learning portal
- Payment information processed through secure third-party providers
- Course preferences and learning goals
- Communications you send to us
Information Collected Automatically
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide and manage your language course enrolment
- Process payments and maintain your account
- Communicate with you about your courses and schedule
- Improve our website and educational services
- Send administrative information and service updates
- Respond to your enquiries and support requests
- Analyse usage patterns to enhance user experience
Disclosure of Your Information
We may share your information in the following situations:
- With instructors assigned to your courses, as necessary for service delivery
- With third-party service providers who assist our operations (payment processors, hosting services)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal requirements
- Withdraw consent for certain processing activities
- Lodge a complaint with the Office of the Australian Information Commissioner
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
merry-branch
Level 8, 123 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]